Returns & Exchanges
At Nanoleaf Shop, we want you to be completely satisfied with your smart lighting experience. If you are not happy with your purchase, you can return your items within 30 days of delivery for a full refund or exchange.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Print Your Label
Once your request is approved, we will provide a prepaid shipping label via email for you to download and print at home.
Package Your Items
Securely pack the products in their original packaging, ensuring all panels, controllers, and power supplies are included to avoid restocking fees.
Ship and Track
Drop off your package at any authorized carrier location; your refund will be processed within 5-7 business days once our warehouse confirms receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing