Frequently Asked Questions
Everything you need to know about your Nanoleaf lighting experience.
What shipping options are available for my order?
We offer standard and expedited shipping across the globe. Standard shipping typically takes 3-5 business days, while expedited options can deliver your smart lights within 1-2 business days.
Do Nanoleaf products come with a warranty?
Yes, all Nanoleaf hardware comes with a 2-year limited warranty that covers manufacturing defects. Please keep your proof of purchase to facilitate any warranty claims.
What is your return policy?
We offer a 30-day return policy for items purchased directly from our shop. Products must be in their original packaging and in like-new condition to qualify for a full refund.
Are Nanoleaf lights compatible with my smart home system?
Nanoleaf products are designed to work seamlessly with Apple HomeKit, Google Assistant, Amazon Alexa, and Samsung SmartThings, as well as Thread and Matter-enabled ecosystems.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options like Klarna or Affirm in select regions.
How do I troubleshoot connectivity issues?
Most connectivity issues can be resolved by ensuring your controller is on a 2.4GHz Wi-Fi network. You can also perform a soft or hard reset as detailed in our online setup guides.